Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a dewa2d account — covering deposits via DANA, OVO, and GoPay, how your wallet balance is managed, and what we both commit to.

Account eligibility appliesDANA, OVO, GoPay deposits coveredWallet balance rules applyLocal law governs accessOne account per person
dewa2d Terms That Cover How Your Account Works
HOW WE HANDLE THIS

Account Security and Your Policy Rights

We take the protection of your account data seriously and keep our handling practices aligned with the commitments written into these terms. Here is how we act on the key areas that affect you directly as an account holder.

Data Handling Account registration data — your name, contact details and linked e-wallet — is held only as long as needed for account operation and applicable record-keeping obligations.
Cookies and Session Data We use session cookies to keep you logged in and to remember lobby preferences. You can clear these via your browser settings; doing so will log you out of the current session.
Account Security Steps Login uses OTP verification to your registered contact. If you suspect unauthorised access, use the account lock option in settings immediately and contact support to flag it.
Requesting Changes or Closure To update registered details or request account closure, contact support with identity verification. Pending wallet balances are settled before closure is confirmed.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear — or if you want to raise a concern about your account or a wallet transaction — our support team is the right place to start. You can reach us through live chat inside the lobby, by email, or via our messaging channel. Keep your account ID and the relevant transaction reference ready so we can respond accurately.

Live Chat Open the chat icon inside your dewa2d account lobby. Describe your terms-related query and include your account ID for faster handling.
Email Support Send a message to our support address with your registered email, a clear subject line referencing the terms section in question, and any relevant transaction ID.
Messaging Channel Reach us through our official messaging channel linked in the account help section. Useful for wallet verification queries involving DANA, OVO, or GoPay.

Common Questions About These Terms

These are the questions we see most often about how the terms apply to real account situations — wallet deposits, identity checks, account changes, and what happens if the rules are updated.

Yes. The same account terms apply regardless of which e-wallet you use. Each deposit method is subject to the same identity-match and wallet-verification requirements outlined in these terms.

Holding more than one account violates these terms. We may suspend both accounts and withhold any balances pending a review. Only one account per person is permitted under our rules.

No. Your deposit wallet must be registered in the same name as your dewa2d account. Third-party wallet deposits are not accepted and may trigger an identity review or account suspension.

We publish the revised terms on this page and send a notification to your registered contact. Continuing to use your account after that counts as acceptance of the updated version.

Contact support through live chat or email with proof of identity. We will verify the request before updating your details. Changes to your linked wallet require matching identity documentation.

Raise it with our support team first. Include your account ID and the specific term or transaction in question. We review disputes and respond with a clear explanation of our position.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.