Reference

How dewa2d Handles Your Personal Data

When you open an account or make a deposit through DANA, OVO, or GoPay, we collect certain personal data — and this policy tells you exactly what we collect, why, and how it stays protected.

Account data protectedDANA, OVO, GoPay payment dataNo third-party sellingIndonesia-region scopeYour rights, clearly stated

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What We Collect and Why We Collect It

dewa2d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account, we collect your name, email address, and phone number. When you top up via DANA, OVO, or GoPay, our payment processor records the transaction reference and wallet ID — we do not store your full e-wallet credentials on our servers. We

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collect your device type, browser, and IP address each time you access the lobby, so we can detect unusual login activity and keep your account secure. If you contact our support team, we keep a record of that conversation to resolve your issue and improve our
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service. Data related to your deposit history and account activity is held for as long as your account remains active, plus a defined retention period afterward required for financial record-keeping. We do not sell, rent, or trade your personal data to third parties for marketing purposes.
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Any third-party service providers we work with — such as payment processors — receive only the minimum data needed to complete the specific task. Where required by Indonesian law or eligible regional regulation, we may share data with authorities. Your continued use of the platform following
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any update to this policy constitutes acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, you can reach our team through any of the channels below. We aim to respond to data-related requests as promptly as our support queue allows, and we will always confirm receipt of your request before acting on it.

Team online

Live Chat

Open the live chat window from your account dashboard. A support agent can log your data request directly and pass it to our privacy team without delay.

Email Support

Send your data request or privacy concern to our support email address listed in your account settings. Include your registered phone number so we can verify your identity.

Account Help Desk

For wallet-linked data concerns — such as a GoPay or OVO transaction you want removed from records — raise a ticket through the account help section inside your profile.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at dewa2d is handled through a combination of encrypted connections, access controls, and regular account monitoring. Your account password is hashed — we cannot read it, and neither can anyone else who accesses our database. Payment data flowing through DANA, OVO, and GoPay uses the encryption standards set by each payment provider. Here is what that looks like in practice across the key areas of your account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie settings from your browser at any time without losing your account access.

Account Security

Each login triggers an OTP check sent to your registered number. If a login comes from an unrecognised device or location in Indonesia, we flag it before allowing access to your wallet.

Data Retention

Active account data is held while your account is open. Once you close your account, we retain transaction records for the period required under applicable financial rules, then delete personal identifiers.

Requesting Changes

You can ask us to correct, export, or delete your personal data by contacting support. We verify your identity first via your registered phone number, then process the request within a reasonable timeframe.

Common Questions About Your Privacy Rights

These are the data and privacy questions we hear most often from people in Indonesia who hold an account with us. If your question is not covered here, use the live chat or email channel listed in the support section above.

We collect your name, phone number, and email address at registration. Your device type and IP address are logged each time you access the lobby for security purposes.

We store only the transaction reference and wallet ID needed to confirm your deposit cleared. We do not hold your full e-wallet login credentials or PIN on our servers at any point.

Yes. Contact our support team via live chat or email with your registered phone number. We will verify your identity and then provide a summary of the personal data we hold.

Submit a deletion request through the account help desk or support email. After identity verification, we delete personal identifiers while keeping financial transaction records as required by applicable rules.

We do not sell your data. Payment processors like DANA, OVO, and GoPay receive only the data needed to process your transaction. We may share data with authorities where Indonesian law or eligible regional regulation requires it.

Cookies are adjustable through your browser settings on any device. Turning off analytics cookies does not affect your ability to log in or make deposits using your connected e-wallet.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDewa2D Glossary Accountdewa2d Login

How dewa2d Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Desk

How We Protect and Manage Your Information

Common Questions About Your Privacy Rights

01 What personal data does dewa2d collect when I register?

02 Does dewa2d store my DANA, OVO, or GoPay account details?

03 Can I request a copy of the data dewa2d holds about me?

04 How do I ask dewa2d to delete my personal data?

05 Does dewa2d share my data with third parties?

06 How can I manage cookies on the dewa2d platform?

Privacy Policy

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