Reference

What You Agree To When You Use dewa2d

These legal terms set out how your account works, what we collect, and what rights you hold when you access dewa2d from Indonesia where local law permits.

Account eligibility applies where local law permitsData handling covered under this policyDANA, OVO, GoPay wallet terms applyPolicy contact available via live supportRights and access requests accepted

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Jurisdiction, Eligibility and Account Conditions

dewa2d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to dewa2d is subject to the laws of the region you are in. We do not confirm eligibility on your behalf — it is your responsibility to verify that accessing this platform is lawful where you are located. For Indonesia, this means you must satisfy

1
yourself that your use is permitted under local law before creating an account or making any payment. When you deposit through DANA, OVO or GoPay, you are also bound by the terms of those payment providers in addition to ours. We collect the account data needed
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to process your transactions, verify your identity, and respond to support requests. We do not sell that data to third parties. Your account wallet activity — including deposit history, withdrawal requests and wallet verification steps — is logged and retained for the period required under our
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internal data policy. Players in Batam and across Indonesia access the same set of conditions regardless of their device. If you believe any condition conflicts with a right you hold under applicable local law, contact our support team directly and we will review your case. All
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conditions on this page are subject to change; we notify you via the contact details on your account when material changes occur.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, a data request, or a concern about how your account information is handled, reach out through any of the channels below. We aim to acknowledge all policy-related queries within one business day. Wallet-related legal queries — such as those involving a disputed DANA or OVO transaction — should include your account ID and the transaction reference.

DATA AND SECURITY

How We Handle Your Account and Data

Your account security and the integrity of your personal data are handled through a combination of technical controls and defined internal processes. We do not store full payment credentials for DANA, OVO or GoPay — those transactions pass through the respective provider's own secure environment. What we retain is the record of the transaction against your account wallet.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how you navigate the lobby. You can adjust cookie preferences from your browser settings at any time.

Data Retention

Account and transaction data is retained for the period required by our internal policy. You may request a summary of what we hold by contacting support with your account ID and a written request.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. We recommend you never share that OTP with anyone — our team will never ask for it.

Change Requests

To update personal details, close your account, or request data deletion, go to account settings or contact support. Identity verification is required before any change is processed.

Common Legal Questions About Your Account

These are the questions we hear most often about account rights, data use and policy access. If your question is not here, contact support directly with your account ID.

Yes. Send a written request through live chat or email, including your account ID. We will compile and share a summary of the personal and transaction data we hold against your account.

Access and eligibility depend on local law and are available only where local law permits. It is your responsibility to confirm this applies to your location before using the platform.

Contact support with your account ID and the full transaction reference from your DANA, OVO or GoPay app. We will cross-check our records and coordinate with the relevant payment provider on your behalf.

We do not sell your personal data. Data is shared only where required to process payments through DANA, OVO or GoPay, or where required by applicable law following a formal request.

Submit a closure and deletion request via your account settings or through live chat. Identity verification is required. We will process the request and confirm once your account record has been handled.

Yes. When we make material changes to these conditions, we send a notification to the contact details registered on your account. Continued use after that notice counts as acceptance of the updated terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy AccountRegister InfoTerms & Conditions

What You Agree To When You Use dewa2d

How to Reach Us on Legal Matters

How We Handle Your Account and Data

Common Legal Questions About Your Account

01 Can I request a copy of the data dewa2d holds on me?

02 What law applies to my account agreement?

03 How do I dispute a transaction processed through DANA, OVO or GoPay?

04 Does dewa2d share my personal data with third parties?

05 How do I close my account and request data deletion?

06 Will I be notified if these legal terms change?

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